Meet the Experience Makers.

Get to know the Experience Makers behind the most exceptional and groundbreaking customer experiences. Watch video interviews and read how teams collaborate and work together behind the scenes to deliver powerful digital transformations.

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The Engager

2022 Winner
Alma

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Watch the video (2 mins)

The Changemaker

2021 Winner
American Red Cross

Watch the video (16 mins)

The Experience Maker Executive of the Year

2022 Winner | Japan
Shinya Suda, Astellas Pharma

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Watch the video (2 mins)

The Experience Maker of the Year

2022 Winner | EMEA
Laura Pezzotta, Barilla

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Watch the video (2 mins)

The Experience Maker Team of the Year

2021 Winner | Americas
Bose

Watch the video (10 mins)

The Experience Maker of the Year

2023 Winner | Americas
Ben Meck, CVS Health

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Watch the video (2 mins)

The Experience Maker Team of the Year

2022 Winner | Americas
City National Bank

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Watch the video (2 mins)

The Experience Maker of the Year

2021 Winner | Americas
Enrique Negrete, Coca-Cola

Watch the video (16 mins)

The Experience Maker Executive of the Year

2025 Winner
Shekhar Gowda, The Coca-Cola Company

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The Advocate

2022 Winner
Currys

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Watch the video (2 mins)

The Maverick

2021 Winner
Doorstep Market

Watch the video (18 mins)

The Ambassador

2021 Winner
F5

Watch the video (13 mins)

The Advocate

2020 Winner
Foxtel

Watch the video (18 mins)

The Collaborator

2023 Finalist
Saralyssa Gonzalez, IBM

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Watch the video (2 mins)

The Experience Maker Executive of the Year

2020 Winner
Nitin Sethi, IndiGo Airlines

Watch the video (18 mins)

The Experience Maker Team of the Year

2021 Winner | EMEA
Klaus Fiedel, Investitionsbank Berlin

Watch the video (14 mins)

The Ambassador

2020 Winner
Chelsea Kiko, McGraw Hill

Watch the video (19 mins)

The Changemaker

2020 Winner
NCMEC

Watch the video (23 mins)

The Magnifier

2020 Winner
Refinitiv

Watch the video (24 mins)

New

The Catalyst

2024 Winner
Samsung

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The Engager

2023 Winner
Ronald Gaines, Sunbelt Rentals

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Watch the video (2 mins)

The Experience Maker Team of the Year

2021 Winner | APAC
Tabcorp

Watch the video (13 mins)

The Transformer

2025 Winner
Telmore

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The Experience Maker Executive of the Year

2022 Winner | Americas
Melanie Babcock, The Home Depot

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Watch the video (2 mins)

The Experience Maker of the Year

2022 Winner | APAC
Victoria Xiao, Transurban

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Watch the video (2 mins)

The Experience Maker Executive of the Year

2023 Winner | Americas
Raghu Vasu, U.S. Bank

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Watch the video (2 mins)

The Illuminator

2021 Winner
US Census Bureau

Watch the video (15 mins)

The Changemaker

2022 Winner
University of the People

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Watch the video (2 mins)

The Closer

2020 Winner
VMware

Watch the video (24 mins)

The Experience Maker Team of the Year

2023 Finalist | Americas
Michael Cingari, Verizon Business

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Watch the video (2 mins)

The Experience Maker Executive of the Year

2021 Winner | Americas
Matt Harker, Walgreens Boots Alliance

Watch the video (15 mins)